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What is a MIRN number?

FAQWhat is a MIRN number?

MIRN stands for Meter Installation Reference Number - this is the unique number used by our gas supplier (ATCO) to identify the gas meter at your premises. Your MIRN can be found on your bill.

How we calculate your bill

FAQHow we calculate your bill

The rates and charges for electricity are set by the State Government. Synergy uses these to calculate your electricity bill in two parts. It's a combination of how much electricity you use and a daily cost for your connection to the electricity network. Your electricity use information is provided to us by Western Power who reads your meter approximately every two months. This is called ‘meter data’ or ‘energy data’ and is obtained from actual meter readings or estimated meter readings. Synergy is required to use this data when calculating your bill.  This is then used by Synergy to calculate your electricity bill. We do this by applying your nominated electricity tariff or plan to the data, to obtain what we refer to as ‘billing data’.  Western Power is responsible for the meter/energy data and Synergy is responsible for billing data.   If, for any reason, you feel the amount on your bill is not what you expected, simply submit an enquiry online and we will review your bill.

How can I keep track of my usage?

FAQHow can I keep track of my usage?

In a busy work environment, it can be tough to keep track of your electricity or gas usage as your bill period progresses. With a number of employees and appliances all contributing to the load, how can you tell where the opportunities lie to save electricity or gas?

Struggling to pay your bill?

FAQStruggling to pay your bill?

Sometimes it’s hard to pay bills when they all come at once. We understand the stress this can cause. Giving you some extra time to pay, or creating a payment plan are some of the things we can do to help you manage your energy bills.

SolarReturn savings

SolarReturn savings

Everything you need to know about your SolarReturn savings.

Payments

Payments

Help and advice about payments.

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